The Office of Information Technology at St. Mary's College of Maryland
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St. Mary's College users can manage and synchronize their network passwords using Password Manager (https://password.smcm.edu).

Your network credentials give you access to a number of St. Mary's College systems.  Your username and password provide you with access to:

  • Your SMCM Google Apps (including Gmail)
  • Portal
  • Blackboard
  • On campus computers

Enroll yourself in Password Manager, and manage your password through the password management service it provides.

Even if you have enrolled in the old Password Manager, you will need to enroll in this one. They are separate systems, and you will not be automatically enrolled.

How Do I Enroll in Password Manager?

Visit the Password Manager site, and follow these instructions to enroll in St. Mary's College of Maryland Password Manager.

You must have a valid password (one that still works to log you into the SMCM systems) in order to enroll. If your password is not valid, please stop by the IT Support Center in Baltimore Hall with your OneCard, and we can reset your password as soon as possible.

  1. Go to Password Manager
  2. Sign in with your username and password.
  3. Type the letters and numbers you see in the image to show us that you aren't a robot.
     
  4. Click the Enrollment tab.
     
  5. Set up your security information.
     
  6. Click Enroll.
  7. You will receive a message confirming that you have been successfully enrolled.
     

How Do I Reset My Password?

 

Ensure that you are enrolled in the new Password Manager.  If you are not, you will need to come to the IT Support Center with your OneCard in order to reset your password.

  1. Go to Password Manager
  2. Click Reset Password.
     
  3. Enter your username, and type in the letters and numbers you see in the image above to show us that you aren't a robot.
     
  4. Answer your security questions, and click Continue.
     
  5. Enter a new password, and then type it out again on the line below to confirm it.  Ensure that it conforms to the minimum password requirements.
  6. Click Reset Password.
  7. You should see a message saying that your password has been successfully updated.

How Do I Unlock My Account?

Ensure that you are enrolled in the new Password Manager.  If you are not, please look at the above instructions for how to enroll in the new Password Manager.

  1. Go to the Password Manager.
  2. Click Unlock Account.
     
  3. Enter your username, type in the letters and numbers you see in the image to show us that you aren't a robot, and click Continue.
  4. Answer your security questions, and click Continue.
  5. Click Unlock Account.
  6. You should receive a message saying that you have been successfully unlocked.

How Do I Reset My Security Questions?

In order to reset your questions, you will need to have enrolled already, and have a valid password. If your password does not work, and you need to reset your security questions because you have forgotten them, please come by the IT Support Center with your OneCard.

  1. Go to Password Manager
  2. Sign in with your username and password.
  3. Type the letters and numbers you see in the image to show us that you aren't a robot.
  4. Click the Enrollment tab.
  5. You should see an alert saying that you've already enrolled in the system.
  6. Change the answers to your security questions, and click Continue.
  7. Click Update.
  8. You will receive a message confirming that your security questions have been successfully updated.

I'm Experiencing Trouble, What Do These Errors Mean?

If you encounter any difficulties, please check below to see if any of your errors match up:

ErrorWhy you might experience itWhat you should do
You might get this error when you are attempting to set up your security questions within the Password Manager.  One or more of your security questions do not matchClick OK, and answer your questions again ensuring that they match.
You may have forgotten to enter the text from the image, or entered it incorrectly.Ensure that the characters in the image match the characters you've typed in the box below.
You may have forgotten to enter the text from the image, or entered it incorrectly.Ensure that the characters in the image match the characters you've typed in the box below.
One or more of your answers to security questions may not have been correct while you have been attempting to reset your password.Try answering your security questions once more.
You have entered your username incorrectly, or have not enrolled in the Password Manager system at this point.Enroll in Password Manager.
You will get this alert if you are attempting to reset your password, and the new password you have requested does not meet the minimum password security requirements.Make sure that your password conforms to ALL of the password requirements, and try again.
You have entered your username incorrectly, or have not enrolled in the Password Manager system at this point.Enroll in Password Manager.
You have taken too much time attempting to enter the required information on a particular page (you have 5 minutes).Click Please try again, and attempt to enter this information quickly, and correctly

If you are experiencing an issue that you do not see above, or for some reason the given resolution does not work, please contact the IT Support Center at 240-895-4357 (xHELP), or come to the IT Support Center during open hours.

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