The Office of Information Technology at St. Mary's College of Maryland
Skip to end of metadata
Go to start of metadata

 

Welcome to St. Mary's College of Maryland!

Preparing for college is a busy time, and the Office of Information Technology (OIT) wants to help our incoming students get the information they need quickly and efficiently. Below you will find general information on all of the IT services that St. Mary's College offers, links to other How-To pages for in-depth tutorials, and answers to the most commonly asked questions by new students. If you need IT-related help, please contact us by creating a ticket or calling our office at (240) 895-4357.

 

 

The following PDF downloads contain a summary of services the Office of Information Technology (OIT) offers students and provide step-by-step instructions for gaining access to these services:

 

IT Services: What, Where, and How Guide

1. Portal

  • What is it?

The campus Portal provides electronic access to personal student accounts, such as financial aid, academic information (including grade reports and class registration), and other important information.

  • How can I access it?

You can access the Portal directly at http://seahawks.smcm.edu or from the SMCM Homepage and click InsideSMCM.  Log in using the same username and password you use for email (sometimes referred to as your network login).

  • Where can I find more information?

One important feature found in the Portal is the option for a student to create an account in order for a parent or guardian to access a school bill and make payments.  You can find directions on the "How Do I Create a Parent Pin in CashNet?" page in the How-To Library. 

2. Email

  • What is it?

Each student receives a Google Apps account with a St. Mary's College of Maryland email address when he or she enrolls in the college.  This is one of the most convenient ways for faculty, staff, and other students to contact you, so it is important that you maintain your Google Apps account.

  • How can I access it?

You can access Google Apps directly at http://gmail.smcm.edu or from the SMCM Homepage  and click InsideSMCM.  Log in using your username and password.  This login combination is sometimes referred to as your network login or network credentials, since the same username and password can be used to access all network IT systems (Portal, Google Apps, and Blackboard).

  • Where can I find more information?

You can find detailed information, including screenshot instructions, linked from the Going Google Guide for St. Mary's College and from the Email overview page.  Some specific topics include:

3. Blackboard

  • What is it?

Blackboard, the campus learning management system, is an electronic repository for course materials, as well as a means of interacting with classmates and instructors.

  • How can I access it?

You can access Blackboard directly at https://blackboard.smcm.edu or from the SMCM Homepage and click InsideSMCM.  Log in using the same username and password you use for email (sometimes referred to as your network login).  Note that you will not be able to see the courses you are enrolled in until the professor makes the course available to all students.

  • Where can I find more information?

You can find detailed information on the current version of Blackboard, Blackboard 9, linked from the Blackboard overview page.  While most of the How-To pages are targeted at faculty members, there are three topics that are especially relevant to students:

4. OneCard

  • What is it?

Your SMCM OneCard is your official college identification and should be carried with you at all times.  In addition to identifying you as a member of the SMCM community, your card:

  • Lets you into your residence hall
  • Is your meal card
  • Provides access to laundry services
  • Gets you into athletic events
  • Provides access to athletic facilities
  • Can be used to buy goods and services on campus
  • Can be used to buy food at certain off-campus vendors (Sheetz, Cook's Deli, and St. James Deli)
  • Is your access to library services, campus computer labs, and pay-for-print services.
  • How do I get it?

If you participated in New Student Days during July and had your picture taken, you should receive your OneCard as part of a packet of important information given to you by your Orientation Leader when you check-in.  If not, you need to report to the IT Support Center located in Baltimore Hall (across from the Library) to have your picture taken and get your OneCard.

  • Where can I find more information?

You can find general information for using your OneCard on the "What is a OneCard?" How-To page.  Detailed pages on popular topics are linked from the OneCard overview page including:

5. Phone Services for On-Campus Housing

  • How do I access it?

St. Mary's College provides a phone jack in all on-campus housing, but students are responsible for bringing their own phone if they want to use the provided phone services (including voice mail).  Students are encouraged to connect even a bare-bones phone (available at the campus store), as the college uses the landlines to provide campus-wide emergency communication when needed.

  • Where can I find more information?

You can find detailed information linked from the Phones overview page, including information on the following topics:

Campus Networks

Connecting to the SMCM network allows connection to the internet while on campus.  This can be done one of two ways, either through ResNet or through MobileNet.  Information on both networks can be found below.  You can also visit the following How-To pages for additional general help:

Accessing the St. Mary's computer network is a privilege.  We ask that you comply with certain guidelines while using the network to help keep it safe.  To maintain network access, we ask that you do the following:

  • Keep your computer up to date with the latest operating system security patches and critical updates.  You can find instructions for enabling automatic updating on your computer on the "How Do I Meet ResNet Registration Requirements?" How-To page.

More information on complying with network guidelines are found in each section below, detailing specifics pertaining to that network service.  Additional information pertaining to network use and security policies can be found on these pages:

1. Logins

Students at St. Mary's College are given access to a wide variety of resources on the school network.  The login for these network resources is usually generated using the first initial, middle initial, and last name (example: Jane Ann Doe would be jadoe).  Students are provided with this login before school begins (in their acceptance letter).  As part of the St. Mary's network, students are given access to several services that require authentication in order to protect sensitive data.  To comply with state and college policies, students are required to have a complex network password and reset it every 360 days.  The required guidelines for complex passwords are as follows:

  • Must contain at least eight characters
  • Cannot contain any part of your name or your user name or the answers to the security questions you provided in Password Manager
  • Cannot reuse parts of a previous password
  • Must contain at least three of the four following types of characters:
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Symbols ( @#$%^&*()<>?;:\][{}| )

You will receive an email notification when your password is due to expire in 14 days, and one every day thereafter until you reset your password.  Passwords can be reset through the Password Manager self-service reset program.  Please see the "How Do I Change My Password?" section below for instructions.

2. ResNet

Each student living on campus is provided with network access through our Residential Network (ResNet).  The services that are offered as part of ResNet include access to the internet and academic resources.  Students can also access their private storage space on the network server (G: Drive), instead of logging in to MyFiles via the internet.  Access to SMCM email through Webmail, POP3, and IMAP is also provided.  All standard operating systems are supported, including Windows, Macintosh, Unix, and Linux.  Students will need the following computer equipment in order to use ResNet: 

  • 10/100 Base Ethernet Network Card (NIC) – this item is usually bundled with your laptop or mobile device, but please confirm
  • Ethernet Cable (Standard RJ45/CAT6) - suggested length 15 to 25 feet for room arrangement flexibility
  • Power Strip with Surge Protection

These items may be purchased at any store selling computer items, or at the SMCM Campus Store located in the Campus Center.

To protect students and their machines, as well as the campus network, all computers that are connected to ResNet must be registered with the network.  An application called Bradford Persistent Agent is used to ensure compliance with campus security standards.  Students will be prompted to download the Bradford program and begin the network registration process the first time they connect to ResNet.

Information on ResNet and Bradford Persistent Agent, as well as detailed instructions for registering your computer with the network can be found on the "How Do I Connect to ResNet?" How-To page.  Please make sure you pay attention to the differing security requirements for different operating systems.

3. MobileNet

St. Mary's College provides wireless access to the rest of the campus community (non-residential areas) through MobileNet.  Students will need an 802.11.b, or 802.11.g Wireless Network Card (NIC) in order to use MobileNet.  These items may be purchased at any store selling computer items, or at the SMCM Campus Store.  Depending on the brand and model device you have, wireless connectivity may be built in.  Visit the "How Do I Connect to On Campus Wireless?" How-To page for detailed instructions.

4. Personal Routers in Residence Halls

The Office of Information Technology is supporting personal routers.  This means that you can use a wireless router to connect to the Residential Network (ResNet) in your on-campus residence.  You should follow the instructions on the "How Do I Set Up My Router to Comply with St. Mary's Security Requirements?" page in the How-To Library in order to comply with ResNet security guidelines and appropriately use your router.

What Do I Need to Bring With Me to Campus?

Bringing a computer or other device to campus is a personal choice.  There are computer labs located around campus for public use.  Most labs contain printers for student use using the Pay for Print option of your OneCard.  Visit the "Where Can I Find Computers on Campus?" How-To page for public lab locations and hours.

To connect your computer to ResNet, the network allowing internet access from the residence halls, students will need to bring:

  • 10/100 Base Ethernet Network Card (NIC) – this item is usually bundled with your laptop or mobile device, but please confirm
  • Ethernet Cable (Standard RJ45/CAT6) – suggested length 15-25 feet for room arrangement flexibility
  • Power Strip with Surge Protection

What Software Do I Need and Where Do I Get It?

To be registered with the network, students must have anti-virus software installed on their computer with current definition updates.  Please check the "What Anti-Virus/Anti-Malware Software Should I Use?" How-To page for a list of Bradford-approved software.  If your current anti-virus software is not listed, please uninstall it and install one of the programs linked from the How-To page.  

Students at St. Mary's have the ability to purchase several popular software titles at an educational discount through e-Academy:

  1. Log into the Portal at http://seahawks.smcm.edu (same username and password as your email).
  2. Click on the My Student Account tab.
  3. Scroll down to the Account Management box.
  4. Click on the e-Academy Software Store link.  You will be logged into the educational purchasing site.

How Do I Change My Password?

One of the best favors a new student can do for him/herself is to enroll in Password Manager!  It only takes a few minutes and gives 24/7 access to password changes!  You must have a working password in order to enroll.  In other words, Password Manager is of no use to you at 2:00 am when you are locked out of your account and have a paper due at 8:00 am.  However, Password Manager will be your saving grace if you had the forethought to enroll ahead of time.  

To enroll:

  1. Go to https://password.smcm.edu.
  2. Enter your current username and password.
  3. Click the link to enroll in Password Manager and answer the security questions.  Please be aware, answers are case-sensitive.

Or follow the illustrated instructions on the "How Do I Reset My Password Using Password Manager?" How-To page.

Please be aware that mobile devices add a level of complexity to your password resets.  When you reset your password, you must do so on any and all devices that can access your email account or you run the risk of locking yourself out of your account.  In this situation, you can use Password Manager to unlock your account if you have previously enrolled.

Where Do I Get  IT Help?

The IT Support Center provides IT-related assistance to students, faculty, and staff.  Located in Baltimore Hall (accross from the Library), students can get assistance by doing one of the following:

  1. Create an electronic work ticket at http://itsupport.smcm.edu (same username and password as your email) and fill out our web form to describe the problem.  IT Support Center staff will contact you.
  2. Call the IT Support Center during business hours at 240-895-HELP (4357).
  3. Visit the IT Support Center in person in Baltimore Hall (across from the Library).

IT Support Center Hours are Monday to Friday, 8:00 am - 6:00 pm

The IT Support Center also provides access to a How-To Library with 24/7 on-demand self-help information, tutorials, and problem solving resources.  You can visit the How-To Library immediately, or visit the "How-To Library Information" page first for instructions on using the Library.

How the IT Support Center can and cannot help you:  Due to college and state policies, the IT Support Center staff cannot offer hardware or peripheral support, or assistance with unsupported personal software.  However, the staff are happy to assist with general computer troubleshooting issues and usage of SMCM academic resources.  Staff will never do troubleshooting that voids your computer's warranty.

 

If you experience problems please visit the How do I Create a Support Center Ticket? page or call the IT Support Center at x4357 (HELP).

Labels: