The Office of Information Technology at St. Mary's College of Maryland
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Problem Reports

Please report problems with existing equipment, accounts, or software using the form below.

If you do not see the problem report form on this page:

  1. Log in to your SMCM Google Account by holding down the Ctrl or Command key and clicking here to open the Google sign in page in a new tab.
  2. Refresh this page in your browser. The form will appear.

Don't have an SMCM Google Account? Please call the IT Support Center at 240-895-4357 and we will be happy to create a ticket for you.

Institutional Research and Registrar Requests

check mark icon IRR Data or Report Request - Faculty and Staff may request data or reports from the Offices of Institutional Research & the Registrar. Students may receive access to data upon Faculty or Staff approval provided to IR & the Registrar.

Requests For Students

check mark icon Account Name Change Request – Change the name on your College system computer accounts and email address. Please note: this request is for official name changes only (ex. name change due to marriage, etc.)

Requests For Faculty and Staff

Account Setup & Access

check mark icon Shared Mailbox Creation Request – Create a generic email address to share among several faculty/staff (e.g.

check mark icon Shared Mailbox Change of Access Request - Add or remove user access to an existing shared mailbox.

check mark icon Administrative Rights to College-Owned Computer Request – Request administrative rights to a computer issued to faculty or staff by the College.

check mark icon Campus Information System Access Request – Request an account to access the campus information database.

check mark icon Account Name Change Request – Change the name on your College system computer accounts and email address.

Learning Technology Requests

check mark icon Blackboard Course Merge Request - create a combined Blackboard course from two or more individual course sections.

check mark icon Blackboard Development Course Request - create a course in Blackboard to use for materials and technology-related course development and self-paced training.

check mark icon Blackboard Informal Course Request – create a non-credit-bearing Blackboard course for use with students.

check mark icon Training or Consultation Request - request assistance with course materials and technology skills development.

Desktop Support Requests

check mark icon Life Cycle Replacement Computer Requests - Provide information about your needs for a computer being replaced according to OIT Computer Life Cycle Policy.

check mark icon Software Installation Request - Have institutionally-licensed software installed on your College-issued computer.

Web Services Requests

check mark icon Changes or Corrections to the New Website Request - Request a change for links, content information, or other issues if you do not have edit access for the website page.