Please report problems with existing equipment, accounts, or software using the form below.
If you do not see the problem report form on this page:
Don't have an SMCM Google Account? Please call the IT Support Center at 240-895-4357 and we will be happy to create a ticket for you.
Institutional Research and Registrar Requests
IRR Data or Report Request - Faculty and Staff may request data or reports from the Offices of Institutional Research & the Registrar. Students may receive access to data upon Faculty or Staff approval provided to IR & the Registrar.
Requests For Students
Account Name Change Request – Change the name on your College system computer accounts and email address. Please note: this request is for official name changes only (ex. name change due to marriage, etc.)
Requests For Faculty and Staff
Account Setup & Access
Shared Mailbox Change of Access Request - Add or remove user access to an existing shared mailbox.
Administrative Rights to College-Owned Computer Request – Request administrative rights to a computer issued to faculty or staff by the College.
Campus Information System Access Request – Request an account to access the campus information database.
Account Name Change Request – Change the name on your College system computer accounts and email address.
Learning Technology Requests
Blackboard Course Merge Request - create a combined Blackboard course from two or more individual course sections.
Blackboard Development Course Request - create a course in Blackboard to use for materials and technology-related course development and self-paced training.
Blackboard Informal Course Request – create a non-credit-bearing Blackboard course for use with students.
Training or Consultation Request - request assistance with course materials and technology skills development.
Desktop Support Requests
Software Installation Request - Have institutionally-licensed software installed on your College-issued computer.
Web Services Requests
Changes or Corrections to the New Website Request - Request a change for links, content information, or other issues if you do not have edit access for the website page.